London / Dubai / India — August 2026: International brokerage businesses increasingly require operational models that can support customers beyond traditional business hours. With clients distributed across continents and markets, continuous customer service, technical assistance and multilingual communication have become important considerations for brokerage operators.
Javed Khan, Director of Prixim Global, discusses how the company is developing a 24×7 outsourcing model through its India-based operations.
Q1: Why is 24×7 support particularly relevant to the brokerage industry?
Javed Khan: Brokerage businesses can have customers in multiple geographical markets, each operating in different time zones. Customer queries and operational requirements do not necessarily follow one country’s office hours.
Our objective is to help businesses maintain support coverage that corresponds with their international customer base.
Q2: How does Prixim Global provide round-the-clock support?
Javed Khan: We provide outsourcing services through our ForexOutsource brand from our India Delivery Center. The operation has already catered to more than 30 brokerage companies.
Our delivery model supports multiple languages and 24×7 time zones, allowing international brokerages to extend their operational coverage.
Q3: What types of functions can be handled by your outsourcing teams?
Javed Khan: Depending on the business requirements, we can support customer care, live chat, email support, technical support, KYC and reporting, server management and complaint management.
Each engagement can be structured according to the client’s existing processes.
Q4: How important is multilingual support within a 24×7 model?
Javed Khan: The two capabilities work together. A brokerage may need support at different times and in different languages. Providing both gives international businesses greater flexibility when serving customers across markets.
Q5: What advantages does an India Delivery Center offer?
Javed Khan: India provides access to a large professional workforce and enables businesses to build dedicated service teams. From our perspective, the India Delivery Center is an important foundation for delivering international outsourcing services.
Q6: Does Prixim Global also provide brokerage technology?
Javed Khan: Yes. Our technology portfolio includes MT5, Match-Trader, PriximTrader and prop trading technology. We also provide hosting, CRM, website development, digital marketing and DevOps services.
Q7: How can outsourcing complement brokerage technology?
Javed Khan: Technology creates the infrastructure, but operational teams help businesses manage customer interactions and day-to-day processes. Having both capabilities allows us to address technology and operational requirements together.
Q8: What challenges do businesses face when building 24×7 support internally?
Javed Khan: Building a continuous operation requires people, processes, management and appropriate scheduling. For some businesses, outsourcing selected functions can provide a more flexible way to access additional operational capacity.
Q9: What is the future direction of ForexOutsource?
Javed Khan: We intend to continue expanding our outsourcing capabilities and supporting more international brokerage businesses with multilingual and around-the-clock operational services.
About Prixim Global
Prixim Global, led by Director Javed Khan, provides technology, outsourcing and integration solutions for brokerage, forex, fintech and prop trading businesses. Through its ForexOutsource brand, the company’s India Delivery Center has catered to 30+ brokerage companies, offering multilingual and 24×7 timezone outsourcing support.
*For more information, visit
https://www.instagram.com/priximglobal